Embrace Civility
Civility is more than just politeness. It is about disagreeing without disrespect, seeking common ground as a starting point for dialogue about differences, listening past one’s preconceptions and teaching others to do the same. Civility is the hard work of staying present even with those with whom we have deep-rooted and fierce disagreement.*
Why Civility Matters for Cities and Organizations
- Civil behavior and speech are critically important to a healthy, functional and respectful society.
- A 2019 survey revealed that 93 percent of Americans believe that incivility is a problem, with 68 percent identifying incivility as a major problem.**
- Cities need a plan to counteract the growing polarization and challenges caused by incivility.
"Civility fosters respect, trust, and belonging. By modeling and practicing civility, city and organization leaders set an expectation that vigorous debate and vetting of ideas can be respectful and productive, leading to better engagement and outcomes for all. "
9 Pillars of Civility
Be considerate of others’ opinions. It’s ok to agree to disagree.
Manage your emotions. Get curious instead of furious.
A silent voice is not always a weak voice. Sometimes it’s ok not to respond.
Be Kind! Make your point about the issue, not the person.
Actively listen, to learn how to Engage respectfully!
Think about the impact of your actions and not the intent.
Ask questions to learn. Answer questions with respect.
Remember the acronym QTIP (Quit Taking It Personal).
Have empathy! Just because you have not experienced it, does not mean it does not exist.
