CitySmart by Sophicity
This curated content is from the CitySmart by Sophicity blog sharing non-technical, municipal-relevant insights about critical technology issues and focusing on how technology reduces costs, helps better serve citizens, and lessens cybersecurity risks.
Displaying Items 1-15 (of 62)
Phishing emails grow more sophisticated as hackers get better. During the COVID-19 pandemic, scammers are using fear and taking advantage of people working from home to attempt more aggressive and tricky phishing attacks.
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Many data backup implementations are not reliable and end up failing when municipalities need to restore data after an incident or disaster.
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One great benefit of the online video explosion is the ability to easily stream videos live. As a city, you’ve probably already tried live streaming or want to explore this content option more. If so, we’ve got a few tips and best practices to keep in mind as you get those video cameras recording.
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How would your municipality react to the threat of ransomware differently if you knew that everything encrypted—all confidential, sensitive, and personally identifiable information—would end up accessible to anyone on the internet?
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When people need to call IT support, they need help and they need it now. Traditionally, a warm fuzzy feeling usually does not follow because people encounter schedulers or entry-level technicians reading a script.
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In the past, we've often blogged about bad passwords (like "123456"). Encouragingly, city employees have realized that using such bad passwords is, yes, a bad idea. However, a false sense of security can creep in and make them think any other password is okay.
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When someone physically hoards items, their bad habits create a “mountain of stuff” that becomes very visible over time. The same thing happens with electronic information—but the problem is less noticeable because the hoarding does not turn into a physical “mountain of stuff.”
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If a city focuses on information security, they likely focus on securing servers, computers, laptops, and network equipment. Part of a thorough information security plan includes securing overlooked items with vulnerabilities. Here are five common risks you need to address.
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When we talk to cities about their IT support, one frustration they often bring up is responsiveness. Your IT support may be talented and knowledgeable, but if they do not respond quickly when you need and depend on them, the money you pay them is too much—and may even be wasted.
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As stewards of important citizen and city business information, cities need to treat electronic information just as they would treat valuables locked up in a vault or locking the doors of buildings.
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Cities rely heavily on hardware, software, and technology equipment to run their operations. Each piece of hardware, software, and technology comes from a vendor that you must interact with in some way. In some cases, you may rarely interact with the vendor. In other cases, such as with specialized software, you may interact with the vendor a lot.
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Hiring reactive, “as needed” IT support begins with hope and temptation. The hope? “I’m a small city. We don’t need much technology support. Our servers and computers should work fine most of the time.” The temptation? “If those servers and computers work fine most of the time, then I’ll barely need to use our IT support—and we’ll save lots of money.” And how does that hope and temptation usually turn out? Not well.
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If this question alarms you or you can’t answer it, you’ve got a problem. Testing is quite possibly the most important part of a data backup and disaster recovery solution—short of actually backing up the data.
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You may have heard the phrase, “Denial ain't just a river in Egypt.” We think of that phrase when talking to cities about data backup. Without much explanation, we hear their data backup is “fine.” But it often sounds like denial of deeper problems. What does “fine” exactly mean?
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Over the past few months, various news items continue to emerge about municipalities opening themselves up to data incidents and cyberattacks from outdated software. For example, 200 Vermont municipalities using New England Municipal Resource Center (NEMRC) software had the personal information of city employees and citizens exposed by a security vulnerability from unpatched software.
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Displaying Items 1-15 (of 62)